Privacy policy
Last updated: October 2026
Who we are
This website is operated by Main Street Renovators, a bathroom renovation business based in Melbourne, Victoria. In this policy, “we” and “us” mean Main Street Renovators.
What we collect
When you send an enquiry through this website we collect what you give us:
- your name, phone number, email address and suburb
- the service you are interested in and anything you tell us about the job
- any photos you choose to attach
We also record how you reached the site (for example, a Google search, an ad or another website), the first page you visited and the page the form was on, so we know which of our marketing is working.
Like most websites, we use Google Analytics and Google Ads, loaded through Google Tag Manager, which use cookies to measure visits and to tell us when an ad led to an enquiry or a call. If you arrive from one of our Google ads, the phone number shown may be a Google forwarding number so that calls from the ad can be counted. Google's use of this data is described at policies.google.com.
How we use it
We use your details to respond to your enquiry, prepare for and quote your job, and carry it out if you go ahead. We don't sell your information or share it with anyone for their own marketing.
Your enquiry is sent to us by email and kept in our records. The people and services that help us run the business (for example, our website host and email provider) may handle it on our behalf.
Access and correction
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it when we no longer need it. Email info@mainstreetrenovators.com or call 0421 747 882.
Complaints
If you have a concern about how we have handled your information, contact us first and we will work with you to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.